What's yours returns policy?
Here at the Online Joke Shop customer satisfaction is very important to us, and so we offer a 30 day hassle free return and refund or replacement policy. If you would like to return unwanted goods please send them back in their original condition (including product packaging) for a refund (Postage costs are not refundable).
If the products are faulty or we sent them in error, we will offer the option of a refund or replacement and we will fully refund your return postage costs.
How do I send back the items I want to return?
To return an item:
- Include a slip with the reason for return
- Please include your order number
- If you do not have your order number your name will be fine
- We will need your name, delivery and invoice address and a contact telephone number
- We suggest using first class post, however this is not essential.
Please note: postage costs are not refundable.
Please return the goods to the address below:
Online Joke Shop
46 High Street
How can I cancel my order?
If you need to cancel an order, this is possible until the point of despatch.
Please call us on 01494 257 372 to cancel an order - Lines are open 9am-5.30 Mon-Friday