Why shop with ONLINEJOKESHOP

  • Over 35,000 Happy Customers
  • 6,000+ products
  • Same day shipping! Order before 2.30 p.m.
  • FREE delivery on UK orders over £40.
  • Fast checkout. No registration required.
  • SAVE 25% on all costumes!
  • First Class delivery just £1.95

Track your order

E-mail

Order number

Join our Facebook fan page

Latest product REVIEWS

More reviews

Halloween costumes

Newest products

You are here: Home » Returns Policy

Returns Policy

What's yours returns policy?

Here at the Online Joke Shop customer satisfaction is very important to us, and so we offer a 30 day hassle free return and refund or replacement policy. If you would like to return unwanted goods please send them back in their original condition for a refund (Postage costs are not refundable).

 

If the products are faulty or we sent them in error, we will offer the option of a refund or replacement and we will fully refund your return postage costs.

 

How do I send back the items I want to return?

To return an item:

  • Include a slip with the reason for return
  • Please include your order number
  • If you do not have your order number your name will be fine
  • We will need your name, delivery and invoice address and a contact telephone number
  • We suggest using first class post, however this is not essential.


Please note: postage costs are not refundable.

 

Please return the goods to the address below:

Online Joke Shop
46 High Street
CHESHAM
Buckinghamshire
HP5 1EP

 

How can I cancel my order?

If you need to cancel an order, this is possible until the point of despatch.


Please call us on 01442 768474 to cancel an order - Lines are open 9am-5.30 Mon-Friday.